Glimmer Nest Privacy Policy

Last Updated: June 5, 2025

1. Who We Are

Glimmer Nest is operated by RK Copywrites, LLC DBA Glimmer Nest and Glimmer Key ("we," "us," "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.

2. Information We Collect

Information You Provide:

• Email address (for newsletter delivery)

• Name (if you choose to provide it)

• Payment information (processed securely through Substack/Stripe)

• Content you submit (comments, emails, feedback)

• Coffee chat scheduling information (for Champions)

Information Collected Automatically:

• Basic usage data through Substack's platform

• Email engagement (opens, clicks) through Substack's analytics

• Device and browser information (through Substack)

3. How We Use Your Information

Primary Uses:

• Deliver newsletter content to your inbox

• Process subscription payments

• Respond to your questions and feedback

• Improve our content based on subscriber interests

• Send important updates about service changes

For Champions:

• Schedule and conduct coffee chat meetings

• Provide priority customer support

• Recognize your support (with your permission)

4. Information Sharing

We DO NOT:

• Sell your personal information

• Share your email with third parties for marketing

• Use your information for advertising purposes

• Share personal stories without explicit permission

We MAY Share Information:

• With Substack (our platform provider) as necessary for service delivery

• With payment processors (Stripe) for subscription billing

• If required by law or legal process

• In anonymized form for content improvement

5. Third-Party Services

Substack:

• Hosts our newsletter and manages subscriptions

• Has their own privacy policy governing data handling

• Processes payments through Stripe

Email Analytics:

• We use Substack's built-in analytics to understand content engagement

• This helps us create better resources for our community

• Data is aggregated and anonymized

6. Data Security

We Protect Your Information By:

• Using Substack's secure platform infrastructure

• Not storing payment information (handled by Stripe)

• Limiting access to personal information

• Following best practices for data protection

However:

• No internet transmission is 100% secure

• We cannot guarantee absolute security

• You share information at your own risk

7. Your Rights and Choices

You Can:

• Unsubscribe from emails at any time

• Update your email address through Substack

• Request to see what information we have about you

• Ask us to delete your information

• Cancel your subscription anytime

How to Exercise Rights:

• Email us at [your email]

• Use Substack's built-in subscription management

• Unsubscribe links in every email

8. Children's Privacy

Glimmer Nest is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Content and Community

When You Share:

• Comments and feedback may be referenced in future content

• Personal stories shared via email may inspire future topics (anonymized)

• We will always ask permission before sharing identifiable experiences

Community Guidelines:

• We maintain the right to moderate comments and community interactions

• Personal information shared in community spaces should be limited

• We cannot control how other community members use shared information

10. Retention

We Keep Information:

• As long as you maintain an active subscription

• For a reasonable period after cancellation for business records

• Indefinitely for anonymized analytics and content improvement

We Delete Information:

• Upon your explicit request

• When no longer needed for business purposes

• According to applicable legal requirements

11. International Users

Glimmer Nest is based in South Carolina, United States. If you are accessing our services from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

12. Changes to This Policy

We May Update This Policy:

• To reflect changes in our practices

• To comply with legal requirements

• To improve clarity and transparency

When We Update:

• We will notify subscribers via email

• We will post the updated policy with a new "Last Updated" date

• Continued use constitutes acceptance of changes

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect

• Right to delete personal information

• Right to opt-out of sale (though we don't sell information)

• Right to non-discrimination for exercising these rights

14. Contact Us

For Privacy Questions:

• Email

• Subject Line: "Privacy Question"

• We will do our best to respond within 14 business days

For Data Requests:

• Email

• Subject Line: "Data Request"

• Please specify what information you're requesting

15. Our Commitment

As a small, family-focused business, we understand the importance of privacy and trust. We are committed to:

• Being transparent about our practices

• Collecting only necessary information

• Protecting what you share with us

• Using information solely to serve our community better

We built Glimmer Nest to support families like ours, and we treat your information with the same care we would want for our own family's privacy.

Questions? We're happy to clarify anything about how we handle your information. Email us.